Definition - What does Claim Agent mean?
A claim agent is a person who is authorized by the insurance company to investigate and settle an insurance claim. There are different classes of claim agents, but they all generally have similar responsibilities.
A claim agent is also known as claims adjuster.
Insuranceopedia explains Claim Agent
A claim agent verifies the existence of an insurance policy and afterward determines the extent of the insurer’s liability to the loss or damage suffered by the policyholder. This individual investigates the circumstances that led to the damage or loss to the insured property or injury or death of the beneficiary. Alongside the results of the investigation, they evaluate the claim based on the terms and conditions provided in the policy. Ultimately, a claim agent negotiates an appropriate settlement based on applicable laws and best insurance practices.