Definition - What does Claims Department mean?
A claims department is the section of an insurance company that manages the settling of claims. Essential to any insurer, this department is tasked with evaluating whether or not losses are covered, determining the amount of money to be paid out for covered losses, investigating claims to make sure fraud is not occurring, and whatever else may be necessary in handling and processing claims.
Insuranceopedia explains Claims Department
People who wish to file a claim with their insurance company do so by contacting the claims department of their particular insurer. Then, they typically work with a claims representative who will help them file one. A number of other professionals, such as examiners, adjusters, claims trainers, supervisors, and managers, also work in claims departments. They work together to guide policyholders through the claims process, investigate claims for legitimacy and damage extent, and eventually approve or deny claims. Claims departments are essential for the successful administering of benefits.