Staff Adjuster

What Does Staff Adjuster Mean?

A staff adjuster is an insurance company employee responsible for investigating, evaluating, and settling claims. In some cases, a staff adjuster may directly issue payment to the insured on behalf of the company. Typically, staff adjusters are licensed in the state where they reside.

Insuranceopedia Explains Staff Adjuster

When an individual files an insurance claim, they typically contact their agent, who then refers them to a staff adjuster. Once the insured connects with the adjuster, claim negotiations commence.

Staff adjusters are often evaluated based on the number of claims they settle within a specific timeframe, usually monthly. Therefore, it benefits the adjuster to resolve claims promptly. Adjusters are also assigned a financial limit, often undisclosed, on the amount they can award the insured. This limit tends to increase with the adjuster’s experience.

If the adjuster and the insured cannot agree on the claim’s value, the case is escalated to a claims manager or claims lawyer to continue negotiations.