Updated: 09 June 2023

What Does Adjuster Mean?

An adjuster is someone who works on behalf of an insurance company to review insurance claims against the latter. When a policyholder files a claim for damages, the adjuster investigates the situation and prepares an estimate for the amount the insurance company should pay for damages.

Insuranceopedia Explains Adjuster

During an inspection, the adjuster often takes photos of the damages, interviews witnesses, and looks at the any records regarding the incident, such as a medical police report. The insurance company uses this information to decide on the amount to pay for a claim.

Adjusters may work directly for an insurance company. However, there are independent insurance adjusters who handle the work for a number of different companies. Insurance companies often hire independent adjusters for claims in more remote, rural areas where they may not have dedicated claims offices.

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